jay99 Privacy Policy

📜Introduction

jay99 ('we', 'us', or 'our') operates the online casino and sports betting platform at jay99.lat, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. We understand that your privacy matters deeply, and we are fully committed to handling your personal information with the highest standards of care, transparency and security.

This Privacy Policy applies to all users of jay99, including registered account holders, visitors browsing the site, and anyone interacting with our customer support team. By using our platform, you agree to the terms described in this policy. If you do not agree, please discontinue use of the platform immediately.

📋Information We Collect

When you register an account, make deposits, place bets, or contact us for support, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality and a copy of a government-issued identity document where required for account verification.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash wallet number, Nagad account reference, Rocket mobile banking number), and account balance history.
• Gameplay data: betting history, game session logs, cricket betting selections, slot game activity, live casino participation records, and crash game results.
• Technical information: IP address, device type, browser type and version, operating system, screen resolution, referring URLs, and session duration.
• Communication records: messages sent through our support channels, feedback submissions, and any correspondence related to account queries, bonus claims or disputes.

We collect only the minimum information necessary to provide our services, verify your identity, process transactions, and meet our obligations as a responsible gaming platform.

⚙️How We Use Your Information

The personal information we collect is used strictly for the following legitimate purposes:

• Account registration and management: creating and maintaining your jay99 account, verifying your identity, and processing login requests.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and maintaining accurate financial records.
• Customer support: responding to your queries, resolving account issues, investigating disputes, and delivering service notifications relevant to your account.
• Responsible gaming compliance: monitoring gameplay patterns to detect potential problem gambling behaviours and enforcing self-exclusion or deposit limit requests made by users.
• Platform security and fraud prevention: detecting unauthorised access attempts, preventing duplicate account creation, and protecting the integrity of our games and betting markets.
• Service improvements: analysing anonymised usage data to improve website performance, game selection, payment flows, and overall user experience for our Bangladesh player base.

🤝Data Sharing and Disclosure

jay99 does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. We treat your data as strictly confidential.

However, in limited and necessary circumstances, we may share your information with the following categories of recipient:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard, solely to execute deposit and withdrawal transactions securely.
• Technology and infrastructure partners: hosting providers, security auditors and software vendors who assist us in operating the platform — all bound by strict data processing agreements.
• Legal and regulatory authorities: where we are required by applicable law, court order, or regulatory obligation to disclose user information. We will notify you where legally permissible before such disclosure occurs.

🍪Cookies and Tracking Technologies

jay99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather anonymised analytical data about how our platform is used. Cookies are small text files stored on your device by your browser when you visit our site.

We use essential session cookies (required for login and navigation), preference cookies (to remember your language and display settings), and analytics cookies (to understand which pages are most visited and how users navigate the platform). We do not use advertising or cross-site tracking cookies. You may configure your browser to block or delete cookies, but doing so may affect your ability to use certain features of the jay99 platform.

🗄️Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the data and the purposes for which it was collected.

Financial transaction records may be retained for a longer period in accordance with applicable accounting and anti-money-laundering requirements. Once the retention period expires, we securely delete or anonymise your data so it can no longer be associated with you.

⚖️Your Rights

As a user of jay99, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: subject to legal and regulatory retention obligations, you may request the deletion of your personal data when it is no longer necessary for us to retain it.
• Right to restrict processing: you may ask us to limit the way we use your personal data in certain circumstances, such as when you contest its accuracy.
• Right to object: you have the right to object to us processing your personal data for direct marketing purposes. We will comply with such a request without delay.

To exercise any of these rights, please contact our support team using the email address provided in the Contact section below. We aim to respond to all valid requests within 30 calendar days.

🔐Data Security

jay99 applies a comprehensive set of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, disclosure or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data, regular penetration testing and vulnerability assessments, and real-time monitoring for suspicious activity.

Despite these measures, no method of transmission over the internet or electronic storage is completely infallible. While we strive to protect your data using best-in-class practices, we cannot provide an absolute guarantee of security. In the event of a data breach that is likely to result in a risk to your rights, we will notify you promptly and take all necessary steps to contain and remediate the breach.

💳Third-Party Payment Processors

To facilitate deposits and withdrawals, jay99 works with trusted payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks Visa and Mastercard. When you initiate a financial transaction on our platform, relevant payment details are transmitted securely to the applicable payment processor to complete the transaction.

Each payment processor operates under its own privacy policy and data protection framework. jay99 is not responsible for the data practices of third-party payment providers. We strongly encourage you to review the privacy policy of any payment service you use to process transactions with jay99. We do not store your full card details or mobile banking PIN on our servers at any time.

🔞Age Restriction and Children's Privacy

jay99 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has accessed our platform and provided personal information, please contact us immediately so we can take appropriate steps to delete that information.

📝Changes to This Privacy Policy

jay99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an on-platform notification. Your continued use of the jay99 platform after any changes are posted constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jay99 protects your information. If you have concerns about any changes, please contact our support team before continuing to use the platform.

📬Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jay99 handles your personal data, please contact our dedicated support team. We are available 24/7 to assist players across Bangladesh.

Email: [email protected] (plain text only — not a clickable link). Response time: within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.