Terms & Conditions

Key Policy Areas

1. Acceptance of Terms

By accessing jay99 through any device — including mobile, tablet, or desktop — you unconditionally accept these Terms. Your continued use of the platform following any update to these Terms constitutes your acceptance of the revised version. jay99 recommends that you revisit this page periodically to stay informed of any changes.

These Terms apply to all products and services offered on the jay99 platform, including but not limited to: cricket betting, live casino, slots, crash games such as Aviator, fishing games, and all associated promotional offers. Additional terms specific to individual games or promotions may apply and will be communicated where relevant.

2. Eligibility Requirements

Membership and active participation on jay99 is subject to the following eligibility criteria. jay99 strictly enforces these requirements and reserves the right to verify them at any time through identity and age verification procedures.

• You must be at least 21 years of age (21+ only). Underage gambling is strictly prohibited on this platform.
• You must be the legal owner of the payment account (bKash, Nagad, Rocket, Upay, or bank account) used for transactions.
• You must provide accurate, truthful, and complete personal information during registration. Any false information will result in immediate account closure.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not be registered on any self-exclusion program or have previously been banned by jay99 for any reason.

jay99 may request supporting documentation such as a national ID card, passport, or utility bill to verify your identity and age. Failure to provide such documentation within the requested timeframe may result in account suspension until verification is complete.

3. Account Registration & Management

Each individual user is permitted to hold only one (1) registered account on jay99 at any given time. Creating multiple accounts — whether using different phone numbers, email addresses, payment accounts, or devices — is a violation of these Terms and will result in all associated accounts being permanently closed, along with the forfeiture of any balances held within them.

Account Security

You are solely responsible for maintaining the confidentiality of your jay99 username, password, and any associated security credentials. jay99 will not be held liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your login details secure. If you suspect unauthorized access, you must contact jay99 support immediately via the contact email provided on this site.

Account Closure

Users may request closure of their account at any time by contacting jay99 support. jay99 also reserves the right to suspend or permanently close any account that is found to be in breach of these Terms, including but not limited to:

• Providing false registration details or failing identity verification.
• Engaging in collusion, match-fixing, or any form of coordinated fraudulent betting.
• Attempting to exploit technical errors, software bugs, or loopholes in the platform's systems.

4. Deposits & Withdrawals

jay99 supports a range of payment methods specifically suited to the Bangladeshi market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and selected other local bank transfer options. All financial transactions on jay99 are processed in Bangladeshi Taka (BDT). Minimum and maximum transaction limits may apply and are subject to change; current limits are displayed within the platform at the time of transaction.

Deposit Policy

All deposits made to your jay99 account must originate from a payment account registered in your own name. Third-party deposits — where the payment account belongs to a person other than the registered jay99 account holder — are strictly prohibited. jay99 reserves the right to hold, reverse, or confiscate funds received from unverified or third-party payment sources.

Withdrawal Policy

Withdrawal requests are processed by jay99's finance team in accordance with the following conditions:

• Withdrawals may only be directed to the same payment method and account used for the original deposit (same-source rule).
• All active wagering requirements on bonuses must be fully satisfied before any withdrawal is processed.
• Identity verification (KYC) must be successfully completed before withdrawals above ৳5,000 are approved.

5. Bonuses & Promotions

jay99 offers a variety of promotional incentives to both new and existing users, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All promotional offers are subject to the specific terms published alongside each offer, as well as the general bonus conditions described in this section.

General Bonus Conditions

The following conditions apply universally to all bonuses and promotional rewards credited to your jay99 account unless otherwise explicitly stated in the specific promotion's terms:

• All bonus funds are subject to a wagering requirement, typically 20x to 40x the bonus amount, before they may be withdrawn. The exact rollover multiplier is stated in the specific promotion.
• Bonuses are non-transferable and may not be exchanged for cash except where the wagering requirement has been fully met.
• jay99 reserves the right to withdraw, cancel, or modify any promotion at any time, with changes communicated via the platform or email notification.
• Only one welcome bonus may be claimed per user, per household, and per device. Duplicate claims will be voided.

Any attempt to abuse promotional offers — including but not limited to creating multiple accounts, engaging in arbitrage betting, or placing opposing bets to exploit a bonus — will result in the immediate cancellation of the bonus and may lead to permanent account suspension.

6. Game Rules & Fair Play

All games available on jay99 — including crash games, live casino titles, slots, fishing games, and sports betting markets — operate according to their individual rules as provided by the respective game studios and software providers (including but not limited to Spribe, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi). It is the user's responsibility to familiarize themselves with the rules of each game before participating.

jay99 uses RNG (Random Number Generator) certified software for all applicable games, ensuring that outcomes are entirely random and cannot be influenced by any party, including jay99 itself. Sports betting outcomes are determined by the result of the relevant real-world sporting event and are not subject to any RNG mechanism.

Disputed Outcomes

In the event of a technical fault, system outage, or disputed game result, jay99 reserves the right to void any affected bets and return stakes to the respective users. Jay99's decision in all game-related disputes shall be final. Users wishing to raise a dispute must contact support within 48 hours of the disputed event occurring.

7. Prohibited Activities

The following activities are expressly prohibited on jay99. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to the relevant authorities where applicable:

• Money laundering, structuring transactions to evade detection, or using jay99 as a vehicle for processing illegitimate funds.
• Colluding with other players or third parties to gain an unfair advantage in any game or betting market.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the platform in a non-human manner.
• Attempting to hack, reverse-engineer, disrupt, or tamper with any part of the jay99 platform, its software, servers, or databases.
• Opening an account on behalf of another person, or allowing a third party to operate your jay99 account in your name.

jay99 employs advanced fraud detection systems and actively monitors platform activity for any signs of the above prohibited behaviours. Users found to be in breach of this section will have their accounts permanently closed, any winnings voided, and outstanding balances forfeited without further recourse.

8. Privacy & Data Protection

jay99 is committed to protecting the personal data of all registered users. The collection, storage, and processing of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also consent to the data practices described in the Privacy Policy. We encourage you to review our Privacy Policy to understand how your information is used.

jay99 does not sell, rent, or share your personal information with unaffiliated third parties for their own marketing purposes. All data handling procedures comply with applicable data protection standards. jay99 uses SSL encryption across the platform to ensure that all data transmitted between your device and our servers is protected at all times.

9. Responsible Gaming

jay99 is firmly committed to promoting responsible gaming practices. We recognise that for a minority of users, gambling may become problematic, and we take that responsibility seriously. Our platform incorporates a range of responsible gaming tools including deposit limits, session time reminders, and self-exclusion options. If you feel that your gambling habits are causing financial, emotional, or social harm, we strongly urge you to make use of these tools or contact our support team immediately.

jay99 enforces a strict 21+ age policy. Players must be 21 years or older to register and participate on this platform. Responsible Gaming is a shared obligation — if you know someone who may be experiencing gambling-related harm, please encourage them to seek appropriate help and direct them to our Responsible Gaming page for guidance.

10. Limitation of Liability

To the fullest extent permitted by applicable law, jay99 and its affiliates, directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the platform, including but not limited to: loss of profits, loss of data, interruption of service, or any losses arising from system failures or errors outside of jay99's reasonable control.

jay99 makes no warranties or representations, express or implied, regarding the uninterrupted or error-free operation of the platform, the accuracy of game odds or outcomes, or the suitability of the platform for any specific purpose. Users access and use jay99 entirely at their own risk.

11. Amendments to These Terms

jay99 reserves the right to update, modify, or replace any part of these Terms at any time and without prior notice. The revised Terms will be published on this page with an updated effective date. It is your responsibility to check this page regularly for any changes. Your continued use of the jay99 platform following the posting of any changes constitutes your unconditional acceptance of the amended Terms.

Where a change is material — for example, a change that significantly affects users' rights or obligations — jay99 will endeavour to provide reasonable advance notice via email or an in-platform notification. However, the absence of such a notification does not invalidate the updated Terms.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. jay99 operates as an online gaming platform and all users acknowledge that they access and use the platform voluntarily and at their own discretion, in full knowledge of the applicable rules in their local jurisdiction.

Any dispute relating to a specific transaction, game outcome, or account action should first be raised informally with jay99's support team. jay99 commits to responding to all formal complaints within 5 business days. If a satisfactory resolution cannot be reached through direct communication, further recourse may be sought through appropriate legal channels available in the user's jurisdiction.